Delivery and Returns

Delivery: 

We pride ourselves on fast delivery times across the Middle East.

Take a look at where we ship and our expected transit times per region. Please note that public holidays may affect the timelines below.

Dubai:

Any order placed:

Before 2pm (Sun-Thu) - same day delivery
After 2pm (Sun-Thu) - within 24 hours 
Weekend (Fri-Sat) - between 24-48 hours

Our standard shipping cost is AED 40 for any order below AED 400 and we offer free shipping to any customer that spends above AED 400.

Abu Dhabi & Other Emirates:

Any order placed will be delivered between 48-72 hours.

Our standard shipping cost is AED 40 for any order below AED 400 and we offer free shipping to any customer that spends above AED 400. 

*Please note that there will be extra charges associated with deliveries to the western region.


Other GCC countries:

For those based in wider GCC countries including, Bahrain, Saudi Arabia, Kuwait, Lebanon, Turkey, Jordan, Cyprus, Egypt and Oman, we deliver via our good friends at TNT. Their expected delivery time will be between 4-6 days and may vary based on regions and customs clearance.  

Please note that shipping rates may vary based on regions and product weight.

Standard weight per product:

Eyewear:
Standard weight - 500 g

Apparel:
Standard weight - 500 g

Wetsuit:
Standard weight -  1.65 kg


International shipping costs via TNT based on 500g:
Bahrain, Kuwait, Oman and Saudi Arabia - AED 60
Lebanon - AED 100
Cyprus - AED 120
Turkey - AED 120
Egypt - AED 100

*There will also be extra charges associated with the customs clearance rate per region, which the customer will be responsible for.

 

Returns:

Sometimes you might buy something that’s not quite the right fit. Don’t worry, we totally understand. We will accept any return within a time period of 14 days, and process refunds within 72 hours of receiving the items.

Take a look at our return and exchange policy below.

Returns and exchanges:

Eyewear:

  • We encourage customers to test their eyewear upon arrival to make sure that they're the perfect pair. If not, we will accept returns and exchanges within 14 days of receipt.

Triathlon Apparel:

  • All suits that are customized with athlete’s name are final sale.
  • Exchange or return any item you've purchased in new, unused condition within 14 days of receipt for an exchange or refund (excluding shipping).
  • These items must be returned in new, unworn condition. Swim and triathlon apparel products in this category may not be tested in the water. All tags and labels must be attached.

Goggles, Wetsuits, Swimskins & SIM Shorts:

  • Notes about sizing:
    • Maverick Wetsits and SIM Shorts tend to feel tighter on land than when you are in the water. Some people say the difference is about one half size. So if you get on your suit and it's a little tight outside of the water, you can be assured that it will loosen up and stretch once you get wet.
Faulty Product Returns:
  • If one of our products is faulty, incorrectly describes or different from the sample shown we will provide an exchange or refund provided the items are returned within 14 days.

Please note, we cannot accept a product if: 

  • A returned product does not meet ROKA's return requirements.
  • The item is damaged or permanently altered in any way.
  • The item is still damp or sandy.
  • The item has been written on or shows other signs of damage.

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